This policy will explain our objective off Onyx fire services Ltd in providing our customers with the highest level of service to meet their expectations. To achieve this the company, have a system of quality based on BS EN ISO9001:2015, SP203-1.
Our key principles are as follows.
Customer Focus
the customer is the highest priority within our business we are committed to achieve the highest level of workmanship and seek to meet all our clients’ needs and expectations this requirement should be always upheld by all our employees.
Engagement to people
We strive to give all staff opportunities to contribute to success, in our recruitment process or aim to employ competent people who are motivated. We encourage staff to take ongoing training to allow career progression and to keep our standards high.
Leadership
Onyx fire services Ltd are committed to maintain compliance within statutory, regulatory legislative and contractual agreements and requirements. We aim to pass on our expertise, competency and offer training to staff so that we are able to meet customers/staff expectations and needs. We will offer an internal environment which all employees and staff can become fully involved in achieving quality objectives.
Approach of management
Management will review, monitor, and improve products, resources and staffing infrastructure. Ensure all staff receive relevant training, coaching and advice so that all staff can remain competent to undertake their duties. We will ensure that's the policy is communicated and understood by all employees. We will continue to review the effectiveness of all policies, products, services and objectives this will be done in compliance with the legal statutory requirements.
Quality policy approach
To ensure that the company provides a safe working environment, equipment, and safe working systems for all employees. We will provide I manage activities and resources as a planned process to produce the right products, at the right time Amen to minimise wastage while seeking all maximum efficiency.
Decision making
The company strive and continue to measure and improve key activities and to use information to review and make informed decisions about the effectiveness of decision making within the company.
Improvements
We are committed to continuous improvement of all products and services that we provide we will continue to review the effectiveness of our quality management system in doing this we will set clear quality objectives and monitor our progress towards successful achievement.
Additional Information
You may also wish to view:
· Environmental policy
· Privacy policy
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